Sorry Something Went Wrong Please Try Again Slack Profile Picture
Even if you know all the best Slack tips and tricks, you can still run into issues. If you piece of work from habitation, or if Slack but happens to be the best way to communicate with your co-workers, then you know how important it is for the app to run smoothly.
But in the effect it doesn't, we've got your dorsum. In this guide, nosotros're taking a expect at five of the most common Slack problems and showing you how to fix them so y'all tin get your workday up and running again.
Problem with connecting to Slack
I of the most common bug with Slack is connectivity. And while there accept been instances of the entire platform beingness down, connectivity issues don't only stem from worldwide outages. Information technology'south also possible that your connection issues could be on your end. If you're having trouble connecting to Slack, the kickoff thing y'all demand to exercise is check your own connection. Check your own connectedness past attempting to load another website in your browser. Slack also recommends checking your connectedness to its service past using its own connection test, which tin can be accessed at slack.com/help/test.
If your connexion passes the two tests above, and then it's probable that Slack is experiencing its own platform-wide outage, and you'll accept to wait until Slack resolves it. You can ostend such an outage by visiting a website like Downdetector, which volition let you to look up the current outage status of services like Slack.
If your connectedness is the trouble, so you'll demand to reset your internet connection and then restart Slack. In most cases, this should resolve your connectivity problem.
Also many notifications
You've just been enrolled in your company's Slack workspace and have been invited to a number of channels so you can keep up with the goings-on at your task. That's great, except for the fact that at present you're getting what seems like a 1000000 notifications on your figurer and phone every fourth dimension a co-worker says something, even when it has nothing to practise with you. Here are a few ways to reduce them. The three most effective methods are: Do Not Disturb, leaving a aqueduct, or just muting a aqueduct.
Enabling the Exercise Non Disturb (DND) feature is swell if you lot need to temporarily mute all notifications. To do so, just select your Contour Pic icon in the top-right corner of your screen and cull Suspension Notifications. In the popular-up bill of fare that appears, cull your desired fourth dimension period for which you'd like notifications to be paused.
You lot can besides but leave a channel if y'all retrieve most of the letters in it don't really concern yous. When you want to exit a channel, merely right-click on the channel's name in your sidebar and select the Get out Channel selection from the carte du jour that appears. You tin can besides leave a channel by navigating to that channel and then clicking on the Show Channel Details icon in the meridian-right corner of that channel. This icon looks like a circle with an "i" in it. And so, click on the More icon. In the pop-upwardly carte that appears, choose Go out #Name-of-Channel. You should exist able to join the channel again if you need to do so later.
You besides accept the option to mute a channel. If you mute a channel, yous won't receive notifications from it even in situations where you're mentioned. To mute (or unmute) a channel, you can only right-click on a channel's proper noun in the sidebar and cull the Mute/Unmute Channel option from the bill of fare that pops upwards. You can also mute a channel by opening that channel, clicking on the Show Channel Details icon, then clicking on the More icon. In the pop-upwards menu that appears, choose Mute/Unmute #Name-of-Channel.
Sound problems in Slack calls
Maybe you're on a Slack video call, merely y'all're having trouble hearing the people on the on the other cease, or they're having trouble hearing you. If you're having audio issues with your Slack calls, there are a few troubleshooting methods you can try.
According to Slack's Help Center, you accept four options if you're placing calls via the Slack desktop app: Reviewing your phone call'due south sound settings in the app, restarting the app, reviewing your device's audio settings, or updating your device'south audio drivers. You lot can review your phone call's sound settings in the Slack app past selecting the call window's Gear icon. From there, y'all should ostend that the correct input/output devices are called.
You can as well but restart the Slack app (or restart your device) to see if that helps the problem. Y'all might desire to as well review your device's sound settings to make sure that your hardware isn't existence muted in that location and that Slack has been given access to your microphone. Finally, you may want to consider updating your device's sound drivers if they're not already up-to-appointment.
Searching for a specific bulletin (amid the many you receive)
If you're searching for a specific Slack message, scrolling through your channels to detect it can seem daunting. But you don't accept to live similar that. You can always search for a message by using the search box at the acme of the screen. When searching Slack this style, you also take access to filters and modifiers that can aid yous narrow down your results by things like people, channels, or time periods.
And as a preventive measure, yous can also pin important messages to the top of a conversation or channel then that you or others can review them after if needed. You tin can pivot a message by hovering over it and selecting the More than Actions (three vertical dots) icon that pops upwards. Once you lot select that icon, a card should appear.
Choose the Pivot to Channel option from that card. When yous want to view a pinned message in a channel or conversation, just select the Pushpin icon at the top of the channel or conversation. You'll be shown a sidebar that displays all the pinned messages from that channel or direct message.
Notifications that remain even after you check your messages
Normally, you tin can click on your message alert and watch it disappear as you read the message, but sometimes this doesn't happen. If you have a notification sticking around, you lot can refresh the alerts. This tin simply be done if you articulate the app's cache so it wipes out all lingering notifications while refreshing the ability for the alerts to function normally. We searched the Help Center for the steps to practise this on the desktop, Android, and iOS apps.
In the Slack desktop app, you can articulate your cache by clicking on the Three Horizontal Lines icon in the top-left corner of your screen. And then, select Help > Troubleshooting > Clear Cache and Restart.
In the Slack Android app , click on the Yous icon at the lesser-correct corner of your screen. So select Preferences > Avant-garde > Reset Enshroud . Tap Yes to ostend.
For the iOS Slack app, you lot'll actually visit your iOS device's Settings app. Then, you'll select Slack > Reset Cache on Adjacent Launch . Then, open the Slack app once again.
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Source: https://www.digitaltrends.com/computing/common-slack-problems-and-how-to-fix-them/
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